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Delete the default Thanks Badge in WDC

Дата публикации: Jun 2, 2026
Описание

In Salesforce Work.com (WDC), the default Thanks badge cannot be deleted directly unless a new default badge is first assigned. When an admin tries to delete the default Thanks badge, Salesforce displays an 'Unable to deactivate badge' error. This article explains the steps to change the default badge and remove the original Thanks badge.

Решение

To delete the default Thanks badge in Salesforce Work.com (WDC), you must first designate a new default badge, then request the change via WDC Support.

If you receive an "Unable to deactivate badge" error when attempting to delete the default Thanks badge, follow the steps below.

Steps to Delete the Default Thanks Badge in Salesforce WDC

  1. Identify the badge you would like to designate as the new default badge (the badge that is selected by default on Chatter feeds).

  2. Submit a request to WDC Support to change the default badge.

    Be sure to include the ID of the new default badge, which can be found in your browser's address bar after navigating to the badge detail page.

  3. After the default badge has been changed, attempt to delete the original Thanks badge again.

    The badge should now be removed successfully.

Example Badge URL Format

URL example:

 
ID example:
0W1i00000000L0Uh
























Номер статьи базы знаний
000386411
 
Загрузка
Salesforce Help | Article