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Customize custom details pop up in Live Agent

게시 일자: Jun 26, 2023
상세 설명
With Salesforce Live Agent for click-to-chat, when a customer is in queue, the agent can hover the mouse over the Agent Inbox and see a hover screen which displays a list of all the custom details (fields) filled out by the customer on the pre-chat form. Currently, this hover screen shows field names and values in random order and without any formatting.

 
솔루션
It is NOT possible to customize look and feel of this custom details hover pop. Only fact about it is, custom details is displayed if you use deployment API or pre-chat form.
Knowledge 기사 번호

000386415

 
로드 중
Salesforce Help | Article