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Increase Email Template Limit in Salesforce

Дата публикации: Apr 22, 2026
Описание

This article explains how to request an increase to the maximum number of email templates allowed in your Salesforce organization. Marketing teams and Support organizations often create numerous email templates for campaigns, case responses, and customer communications, which may exceed the default limit of 500 templates. For example, a support team managing multiple product lines, regions, or communication channels may quickly reach this limit when building out case response templates, drip campaigns, and customer notification emails.

If you received "UNKNOWN_EXCEPTION, Email template limit exceeded." or a similar error message, it is because of the limit that has been placed on the number of email templates within all Free and Trial organizations. 

Available Editions 

All Editions

Limit Details

Default: 500 email templates 

How to Increase

Submit a limit increase request with Salesforce Support

Prerequisites

Before contacting Support, review the Salesforce documentation on Managing Email Templates. 

 

Решение

To increase your email template limit beyond 500, you'll need assistance from Salesforce Support.

Requesting a Limit Increase

If you've reviewed all relevant documentation and still need assistance with increasing this limit, please have a System Administrator create a limit increase request with Support.

Your request will be forwarded to our Product team for review. Please ensure you come prepared with a strong business case for your request, as not all requests may be approved.
Дополнительные ресурсы

Managing Email Templates

Номер статьи базы знаний

000386417

 
Загрузка
Salesforce Help | Article