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Include attachments in web-to-case or web-to-lead

Date de publication: Apr 19, 2023
Description
How to include attachments when cases are submitted via web-to-case to web-to-lead scenarios?
Résolution
With standard functionality it is not possible to include attachments when cases are created via web-to-case.

However, following are the two workarounds to achieve this requirement:
 
1. Implement Visualforce pages in Salesforce Sites. The VF page (may be with an Iframe) would contain the standard Case fields you wish to include, in addition to an Attachment upload capability. Once saved, a new case record would be created in Salesforce with the related attachments.
2. Using a Platform API implementation.

Similarly we can implement this functionality for web-to-lead.

There is an existing idea on IdeaExchange portal for implementation of this idea.
 
Numéro d’article de la base de connaissances

000386429

 
Chargement
Salesforce Help | Article