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Allow Users to Post to Chatter Groups via Email

Publiseringsdato: Jul 2, 2023
Beskrivelse
  • Email to Post to Chatter Groups is now 'generally available.'
  • Users can post to groups by sending emails from the email address associated with their Salesforce account.
  • By default, this preference is turned off for your organization.
Løsning


Enable 'Allow Posts via Email' on Chatter

  1. Navigate to Setup
  2. On the Quick Find box, enter Email Settings
  3. Click Email Settings on the results
  4. Select Allow Emails to allow users to post to groups using email.
  5. Click Save.

Activating this feature adds a 'Post by Email' link on the left navigation panel in all Chatter groups. This link contains an automatically generated email service address that is unique for every Chatter group in the org. Users can send email messages to this address to create Chatter posts. Also, users are able to reply to Chatter email notifications and add new comment to an existing Chatter thread. Email notifications have a 'reply to this post' reminder at the bottom.

For security, this feature uses enhanced mail authentication for incoming emails.
  1. The sender's email must match only one user email address within the Chatter group. The organization can have Salesforce users with duplicate email addresses but if two Chatter group members have the same email address, their inbound Chatter email post is blocked.
  2. The feature only allows emails that can verify the sender via:
  • The domain owner’s Sender Policy Framework (SPF), or
  • SenderID, or
  • DomainKeys
 
It requires that each email passes at least one of the security protocols earlier and that it doesn’t fail any.

To check if your domain is using SPF, which is the most popular security framework from a command prompt use dig or nslookup such as: nslookup -q=txt example.com or dig example.com txt. You can also check SPF for your domain using online tools such as mxtoolbox.

If you encounter any issues while enabling this feature, log a case with Support.

More Info:
Use Email to Post to Chatter Groups
 
Knowledge-artikkelnummer

000386492

 
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Salesforce Help | Article