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Implement Surveys in Chat Post-Chat page/URL

Fecha de publicación: Oct 13, 2022
Descripción

Post-chat Page Overview

Chat Post-chat pages let share information with customers at the end of a chat session. For example, you can direct your customers to another web page after they complete a chat with an agent or forward them to a survey about their chat experience.

You can also create a Visualforce page to host your post-chat page, or can develop a page on your own.

Solución

Post-chat Survey Integration

To implement a Chat Post-chat page follow the click path below:

1. Go to Setup | Chat Buttons & Invitations | setup either a New or you can use an existing one.
2. When implementing a survey into the Post-chat page, you will want to paste the link to the survey into the Post-Chat URL field, which is located at the bottom of the page.

You can add a survey using the post chat survey feature on Embedded service. See Customize Post-Chat with Surveys

What Survey Applications Are Available?

To find the right survey for your company, refer to AppExchange.

Número del artículo de conocimiento

000386494

 
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Salesforce Help | Article