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Error: 'Invalid username or password' on Salesforce login

Udgivelsesdato: Aug 21, 2025
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Salesforce has discontinued support for Microsoft Internet Explorer as of 12/31/2020, and some features will not function when accessed from these browsers. Salesforce Customer Support will not investigate issues related to Internet Explorer.

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If you've reset your password or changed your username and receive an "Invalid username or Password" error the next time you attempt to login with your new credentials, try these troubleshooting steps:

Browser Specific Troubleshooting

More troubleshooting help

  •  Have your administrator manually edit your username (and remove any spaces at the end of the username) and save.
  • Use instance.salesforce.com (for example: cs10.salesforce.com) instead of test.salesforce.com if the login issue is happening in the Sandbox environment.
  • Review our PC Browser Troubleshooting & Configuration documentation for further information.
  • Clear out any saved passwords when logging in. 
  • Unable to login to Salesforce

 

Salesforce will never proactively ask for your login credentials or request access to your Salesforce instance by email or phone. If you receive a suspicious message or call claiming to be from Salesforce, please report it immediately at security.salesforce.com/contact.

 

Vidensartikelnummer

000386514

 
Indlæser
Salesforce Help | Article