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Error: 'Invalid username or password' on Salesforce login

Publiceringsdatum: Aug 21, 2025
Beskrivning

Salesforce has discontinued support for Microsoft Internet Explorer as of 12/31/2020, and some features will not function when accessed from these browsers. Salesforce Customer Support will not investigate issues related to Internet Explorer.

Lösning

If you've reset your password or changed your username and receive an "Invalid username or Password" error the next time you attempt to login with your new credentials, try these troubleshooting steps:

Browser Specific Troubleshooting

More troubleshooting help

  •  Have your administrator manually edit your username (and remove any spaces at the end of the username) and save.
  • Use instance.salesforce.com (for example: cs10.salesforce.com) instead of test.salesforce.com if the login issue is happening in the Sandbox environment.
  • Review our PC Browser Troubleshooting & Configuration documentation for further information.
  • Clear out any saved passwords when logging in. 
  • Unable to login to Salesforce

 

Salesforce will never proactively ask for your login credentials or request access to your Salesforce instance by email or phone. If you receive a suspicious message or call claiming to be from Salesforce, please report it immediately at security.salesforce.com/contact.

 

Knowledge-artikelnummer

000386514

 
Laddar
Salesforce Help | Article