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Hi, I am currently attempting to implement Einstein Activity Capture (EAC) for my client to allow the syncing of Service Appoints/Events from Salesforce Education Cloud to their Outlook Calendar. 

The user accounts for the client are created using their personal name emails (e.g. 

john@123university.edu.com) within Education Cloud. When users are establishing the connection for Microsoft 365, they are then routed to their organisation's SSO page where they proceed to sign on with their UPN which consists of their employee ID (e.g., A123456@123university.edu.com

). Due to the mismatch in the email on the user details (personal name email) versus that on the connection (UPN with employee ID), the syncing of appointments from Salesforce to Outlook fails. 

I had attempted different workarounds such as

1. creating accounts using their UPN
2. changing their email on user detail page to their UPN

However they all did not work as the UPN is unable to function as an address to receive emails. So would like to ask the community if there are alternative solutions i can explore. I have attached a visual representation of the problem within the question for clarity 

Has anyone been able to get consumption forecasting to work? 

When I create the consumption forecast and go to save I keep getting the error message. 

I followed the documentation for setting up the consumption forecasting. Data cloud, forecast manager, permission sets, dlos/dmos/dmo relationships etc. 

I had to create the 6 standard objects manually  (the forecast data kit is not available for my org) as data steams, mapping to DLOs and DMOs. I also added the two custom DLO/DMOs. Everything is mapped out but when I go to save I get the error message above. 

Does anyone have any idea what issues will cause this? Is there anything useful to troubleshoot this error? 

I want to provide users with Read, Edit, and Delete access to the following Salesforce objects:

• AccountTeamMember
• OpportunityTeamMember

When I grant this access (via profile or permission set), Salesforce also grants access to the parent records through implicit sharing. As a result, the user is able to delete the parent Account and/or Opportunity, which is not intended.

Requirement:

• User should be able to:
  • Read, Edit, and Delete Account Team Members
  • Read, Edit, and Delete Opportunity Team Members
• User should not be able to:
  • Delete the Account
  • Delete the Opportunity

  Problem:  Both AccountTeamMember and OpportunityTeamMember are child objects, and Salesforce enforces parent-level access. Granting delete access on these team member objects appears to implicitly require delete access on their parent objects, which leads to unintended ability for users to delete Accounts or Opportunities.  

We’re using Salesforce PMM and trying to use the PMM Track Attendance component on a Service Session record page in Experience Cloud. 

Our external users have Customer Community Plus licences and a custom School Music Teacher profile.  

The component usually spins indefinitely. On one or two occasions it has briefly shown the message “You don’t have access to this information. Ask your admin for help” in the background while still spinning. (see screen shot above)

We’ve already checked/configured the following: 

• All relevant PMM object External OWDs are set to Public Read Only
• Profile has CRUD access including:
  • Service Delivery: Read, Create, Edit
  • Service Session: Read, Edit
  • Service Participant: Read, Create, Edit
  • Programme Engagement: Read, Create, Edit
  • Other relevant PMM objects: Read
• A custom permission set replicates the Apex class access from PMM: Deliver, including:
  • pmdm.AttendanceController
  • pmdm.FieldSetController
  • pmdm.ProgramController
  • pmdm.RecentServiceSessionController
  • pmdm.SelectParticipantModel
  • pmdm.ServiceDeliveryController
  • pmdm.ServiceScheduleCreatorController
  • pmdm.ServiceScheduleModel
• PMM: Deliver itself cannot be assigned because of the Customer Community Plus licence restriction
• PMM: Deliver has no custom permissions to copy
• Contact sharing rule is in place
• Service Participants have Contact, Service Schedule, Service, and Programme Engagement populated
• FLS has been checked for the main Service Delivery attendance fields, including Attendance Status and Quantity including all fields in the Attendance Service Deliveries field set 
• No obvious 403/500 errors appear in the browser Network tab

Is the PMM Track Attendance component supported for Customer Community Plus users in Experience Cloud? 

If yes, is there a specific permission, licence, object, field, or Apex access requirement we may still be missing? 

If no, which Experience Cloud licence type is required to use the managed PMM Track Attendance component? 

We’re trying to confirm whether this is a configuration issue or a licence-level limitation of the managed PMM component