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Users receive automated system emails from Salesforce even after their user record is frozen

Fecha de publicación: Aug 29, 2024
Descripción

Users continue to receive automated system emails such as workflow and approval email alerts, scheduled reports, Chatter emails, and other system notifications from Salesforce when their user record is frozen.

 

Solución
The function of freezing a user is intended to be a temporary state and designed only to prevent user logins or additional direct user activity within the application until an administrator is able to remove application dependencies that may be preventing their de-activation.

Freezing a user record will not prevent automated activities in the application from proceeding as expected such as outbound email messages.  It's important to take this into consideration if you're intending to leave a user in a frozen state for an extended period of time.

If you require a user to be frozen for an extended period of time it's recommended that you remove them from email alerts in appropriate application areas such as workflow/approval email alerts, scheduled reports, user settings, and chatter email notifications.  The simplest way to achieve this in one step is to change the affected user's email address on their user record to a defunct address.

We are working to extend the freeze function to exclude the sending of automated emails in a future release.  Until that time, please consider promoting this Idea:
Número del artículo de conocimiento

000386546

 
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Salesforce Help | Article