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'No badge available' error for Experience Cloud Site user in WDC

Fecha de publicación: May 6, 2026
Descripción

Experience Cloud Site (formerly Community) users receive a 'No badge available' error when attempting to send a recognition badge through Work.com Recognition (WDC). This typically occurs when no Company badges are available or accessible to external users.

Solución

How to Fix the 'No Badge Available' Error in WDC for Experience Cloud Users:

  1. Ensure at least one badge is created within the Experience Cloud Site. 
  2. Confirm the badge is designated as a Company badge — external Experience Cloud Site users cannot access restricted badges.
  3. Refer to the linked article for enabling Thanks in an Experience Cloud Site.
Número del artículo de conocimiento

000386601

 
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Salesforce Help | Article