Loading

Undeliverable emails receive if the Email-to-Case routing address has been deleted

Publiceringsdatum: Apr 14, 2023
Beskrivning
If an active Email-to-Case Routing Address is deleted from:

Classic:
1. Click Setup.
2. On the Quick Find box, enter Email-to-Case.

Lightning:
1. Click the gear icon. 
2. Click Setup.
3. On the Quick Find box, enter Email-to-Case.

What happens when an inbound email message is forwarded to the unique Salesforce Email Services Address?
Lösning
Depending on how the local email system is forwarding/redirecting email from the internal routing address to the Salesforce Email Services Address, either:

1) The Routing Address inbox receives a Mailer-Daemon NDR response.

OR

2) The original sender of the email receives a Mailer-Daemon NDR response.


Sample Mailer-Daemon Response:
----------------------------------------------------------------------------
From: Mail Delivery System <mailer-daemon@salesforce.com>
Date: Tue, Apr 21, 2015 at 9:54 PM
Subject: Undeliverable: test
To: support@domain.com

This message was created automatically by the mail system.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

>>> Support@2htsnlea82phn2t6rzvp3kbezavgxemc3n.6-6yaa.na.case.salesforce.com (Undelivered): 551 Support@2htsnlea82phn2t6rzvp3kbezavgxemc3n.6-6yaa.na.case.salesforce.com is not a valid address.

------ This is a copy of the original message, including all headers. ------
.........
...
(truncated)
----------------------------------------------------------------------------

See Also:
Recreating error free inbound routing addresses
Learn why email to case service addresses are blank in refreshed sandboxes
Knowledge-artikelnummer

000386669

 
Laddar
Salesforce Help | Article