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Email template type 'Custom (without using Letterhead)' does not have format controls

Julkaisupäivä: Oct 13, 2022
Kuvaus
When creating a new email template from either user interface:

Salesforce Classic
Click on your Name | My Settings | Email | Email Templates; or
Setup | Communication Templates | Classic Email Templates

Lightning Experience
Click on gear icon | Setup | Email | Classic Email Template


In Step 1, if the User selects 'HTML (using Letterhead),' Step 3 includes the HTML Formatting Control options.

If creating an email template of type 'Custom (without using Letterhead),' the User notices that the HTML Formatting Controls are not exposed in Step 3.
Ratkaisu

The above behavior is by design. When creating an email template of type 'Custom (without using Letterhead)' vs 'HTML (using Letterhead),' the HTML Formatting Controls are not available.  

With the selection Custom (without using Letterhead), the HTML Body section is for custom coding (you must either know HTML or obtain the HTML code to insert in your email template); whereas the option HTML (using Letterhead) allows you to use the HTML Formatting Controls. 

Note: This article applies to the Salesforce Classic UI only. To learn more about creating email templates in the Lightning UI, please review Create a Template in Lightning Experience.
Knowledge-artikkelin numero

000386671

 
Ladataan
Salesforce Help | Article