Organization not receiving emails sent from Marketing Cloud Engagement

Common reasons emails won't be received

• The message has been flagged by a spam filter
• The message has been placed into the local email client's "Bulk" or "Spam" folder
• The message is delayed

How to fix problems with emails sent to your organization

The message has been flagged by a spam filter

This message may sit in quarantine or even be deleted depending on the brand, version, or administration settings of the filter in use.
 

• If your message is in quarantine: Your filter may have an option to view and even unblock the email if it was identified as spam.
• If your message isn't quarantined: Notify your network administrator that you have not received a message you were expecting.

The message has been placed into the local email client's "Bulk" or "Spam" folder

Many email clients automatically place messages into the "Bulk" or "Spam" folder if the email sender's "From Address" isn't in the recipients Address Book or Safe Senders List. Review your email client's support for help filtering emails correctly.

The message is delayed

Even if the message was accepted by the server, it may not have been delivered to the recipient due to email volume, server maintenance, or network problems. Contact your email administrator to verify if you are experiencing any internal issues.

The message is sent to your own company's email domain

When you are experiencing deliverability issues to your own organization, the best remediation will be to work with your IT Team to allowlist your sending IP Address(es). If you are unsure of your sending IP Address(es), please log a case with Marketing Cloud Engagement Support and they would be happy to confirm.