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Journey Builder Sends Folder is not visible

Publiceringsdatum: Oct 13, 2022
Beskrivning
Use these steps when the Journey Builder Sends folder does not appear under the Interactions tab or Tracking tab in the Email Studio application.

Make sure the Journey contains at least one Email Activity for the folder and Triggered Send to be created once the Journey is activated.
Lösning
The below solution should regenerate the folders through the logic in place after hitting Save.Navigate to the Business Unit that is missing the Journey Builder Sends Folder.
  1. Navigate to Journey Builder
  2. Click “Create New Journey”
  3. Select a “Single Send Journey” (Which option you pick doesn’t matter)
  4. Click “Save”
The Journey Builder Sends folder should now be visible in the Interactions tab and Tracking tab in the Email Studio application.

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Knowledge-artikelnummer

000386682

 
Laddar
Salesforce Help | Article