How Chat Rerouting works when multiple available agents are online

With "Number of Rerouting Attempts" and "Push Timeout" set, initiated chats will route to each available agent the number of times set in "Number of Rerouting Attempts" field, switching between the available agents at a time interval set in the "Push Timeout" field. 

The following example setting explains the behavior that the initiating user can expect to see.

Scenario 1: 1 Agent online
Number of Rerouting Attempts: 5
Push Timeout: 30

Initiating user will see "Please hold while you're connected with an agent" for 2 minutes and 30 seconds (5 reroute attempts X 30 second intervals). If no agent picks up the chat, the initiating user will see "Your chat request has been canceled because no agents are available."

Scenario 2: 2 Agents online
Number of Rerouting Attempts: 5
Push Timeout: 30

Initiating user will see "Please hold while you're connected with an agent" for 5 minutes  (5 reroute attempts X 30 second intervals X 2 agents online). If no agent picks up the chat, the initiating user will see "Your chat request has been canceled because no agents are available".


Note:
- the options 'Reroute Declined Requests' and 'Push Time-Out (seconds)' are only available when the selected Routing Type in the Chat Button & Invitation settings is either Least Active or Most Available.
- the option 'Number of Rerouting Attempts' is only visible when the option 'Reroute Declined Requests' is enabled.