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User signature is not inserted into emails on Email-to-Case

Дата публикации: Oct 13, 2022
Описание

Issue

Enabling the "Place User Signatures before Email Threads" check box in the Email-to-Case settings, does not insert the User signature in the emails sent from the Emails related section on the Case detail page. 

The setting 'Place User Signatures before Email Threads' adds the User signature after the reply, but before the email thread. If this setting isn’t selected, the User signature is placed at the bottom of the email thread.
 

In Salesforce Classic: Setup | Customize | Cases | Email-to-Case
In Lightning Experience: Setup | Feature Settings | Service | Email-to-Case


Note: Previously User signatures in emails sent from Case Feed were always appended at the bottom of outgoing email threads. But now we can insert the user signature so it appears after the support agent’s reply, but before the email thread.

Решение


This feature is only supported for emails sent via the Case Feed and using Email action on Case in Lightning experience. It is not supported for the standard email publisher (For example sending an Email via the Email Related List).
 
As a result, no signature will be inserted to emails sent via the standard publisher, which is used in the Emails related lists.


See also
Add email signature in Salesforce

Номер статьи базы знаний

000386777

 
Загрузка
Salesforce Help | Article