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Phone field with extension number does not work in Salesforce

Fecha de publicación: Oct 13, 2022
Descripción

If you have the phone field with an extension in it you cannot use the CTI soft phone, Salesforce for iOS and Android, or Salesforce Classic, as it is not a valid phone number.
Solución
To workaround this, you can create a custom number or text field for the phone extension. The only difference is, you would need to manually input the extension number after you make the call.
Número del artículo de conocimiento

000386830

 
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Salesforce Help | Article