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Email alert 'From' address is different than current User's email address

Julkaisupäivä: Jun 17, 2026
Kuvaus

When a Salesforce Workflow Rule is configured to send an Email Alert using the current user's email address as the "From" address, the sent email may display a completely different user's email address in the "From" field instead.

This happens because the "From" address for Email Alerts in Salesforce is controlled by the My Email Settings configuration for each individual user — specifically the "Email Address" field stored under My Email Settings. If that setting is not correctly configured for a particular user, the Email Alert sends from a different address than expected.

Example scenario: A Salesforce admin sets up a Workflow Rule to send an Email Alert where the "From" address is set to "Current User's Email Address." When User A triggers the workflow, the recipient sees the email coming from User B's address instead of User A's address. This indicates that User A's My Email Settings are not correctly set.

Ratkaisu

 

To resolve the issue where the Email Alert "From" address does not match the triggering user's email address, the affected user must verify and correct their My Email Settings in Salesforce.

Steps to configure My Email Settings so the current user's email address appears in the alert email "From" field:

In Salesforce Classic (Non-Enhanced User Interface):

  1. Navigate to: Your Name > Setup > Email > My Email Settings > Email Address
  2. Verify that the Email Address field shows the correct email address for the affected user.

In Salesforce Classic (Enhanced User Interface):

  1. Navigate to: Your Name > My Settings > Email > My Email Settings > Email Address
  2. Verify the Email Address is correct.

In Lightning Experience:

  1. Navigate to: View Profile > Settings > Email > My Email Settings > Email Address
  2. Verify and update the Email Address field to match the user's expected "From" address.

After updating My Email Settings, ask the affected user to trigger the Workflow Rule again to confirm the correct "From" address appears on the outbound Email Alert.

 

Knowledge-artikkelin numero

000386907

 
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Salesforce Help | Article