This article explains why the Clone button does not appear on Activity records (Tasks and Events) in Salesforce Classic, even after the button has been added to the page layout. It also describes the equivalent functionality available in Salesforce Classic and Lightning Experience.
Applies to: Salesforce Classic
Salesforce Classic does not support the Clone button for Activity records (Tasks and Events). Adding the Clone button to a Task or Event page layout does not cause it to appear when viewing Activity records in Salesforce Classic. This is a known platform limitation.
In Salesforce Classic, use the Save & New button, which provides the same function as the Clone button for Activities. When you click Save & New, a new Activity record is created with the following standard field values pre-populated from the previous record:
The Clone button for Events is not currently available in Lightning Experience. The Save & New button is available in Lightning Experience; however, it only carries over the Subject field value — it does not replicate all fields as it does in Salesforce Classic.
As an alternative in Lightning Experience, use the Create Follow-Up Task Lightning action. This action copies the following information from the original Task and provides functionality similar to the Save & New button in Salesforce Classic:
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