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Experience Cloud User License FAQ

Publiceringsdatum: Nov 1, 2022
Beskrivning

An overview of the common questions regarding Experience Cloud License assignments. This article was previously titled Customer Community Plus FAQ. This will cover Experience Cloud user licenses that are generally available.
Lösning

How do you assign Experience Cloud User Licenses? 

Just as with standard User Licenses, you assign Experience Cloud user licenses by creating Profiles based on the license type you want to use. The licenses most commonly used are Customer Community, Customer Community Plus, and Partner.

For details on creating custom profiles please see the following:

Create or Clone Profiles

Ok I have Experience Site User Profiles created. How do I create new users?

Creation of Experience Site users is not done directly from the Users page in setup. Instead, you create them from Contact records associated with Customer or Partner Accounts. Please see the following article for more details:

Create Experience Cloud Site Users

My Org has run out of available Experience Cloud user licenses, what is my next step?

If you have run out of licenses and need to acquire more you have two options:
  1. You can add additional licenses to your organization by going to Setup > Your Account
  2. Reach out to your Account Executive for assistance in acquiring more licenses. 
What are the differences between the available Experience Cloud User Licenses?

Please review Experience Cloud User Licenses for a detailed list of features and comparison with other licenses. 

Are there any other restrictions or information that I should be aware of regarding Experience Cloud Licenses?

For more details on Experience Cloud license considerations please see:

Experience Cloud License Limitations
Knowledge-artikelnummer

000386959

 
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Salesforce Help | Article