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In Salesforce, when a user creates a new Task and assigns it to themselves, the Task assignment notification email is not sent by default. This is expected behavior when the "Enable User Control of Email Notifications for Tasks" setting is active in Activity Settings.
This article explains the expected behavior for self-assigned Task notifications, how to configure notification settings in both Lightning Experience and Salesforce Classic, and how to troubleshoot cases where other users are not receiving Task assignment emails.
When your Salesforce org is configured to Enable User Control of Email Notifications for Tasks in Salesforce Classic, it is expected that users who create and assign a Task to themselves do not receive an assignment notification email.
If a user assigns a Task to any other user, the assignee receives the Task assignment email notification as expected.
If a user is not receiving Task assignment notifications from other users, check the following:
Additionally, confirm the user has the "Email me when someone assigns me a task" preference enabled in their Reminder & Alerts setup section. See the "Customizable Reminder Settings" section of the Activity Reminders documentation for details.
If your org does not have the "Enable User Control over Task Assignment Notifications" preference enabled in Activity Settings, and "Send Notification Email" is selected upon Task creation, users receive an email notification even when assigning a Task to themselves.
The "Send Notification Email" checkbox on Task creation is only available in Salesforce Classic. To display this option:
See 'Send Notification' checkbox not available on the Task page layout for more details.
If you want to receive notifications for Tasks created and assigned to yourself when "Enable User Control over Task Assignment Notifications" is enabled, consider voting for the Salesforce Idea: Checkbox option for Task Assignment notification emails to be sent to owner.
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