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List view does not load or contains no records in Salesforce Classic

Veröffentlichungsdatum: Jun 21, 2026
Beschreibung

Sometimes when a user clicks on a list view for an object in Salesforce Classic — such as Accounts or Opportunities — no records load and the screen displays "loading" indefinitely. This may happen for some users and not others, which can be confusing for System Administrators. Typically this affects all list views, not just one, and is not related to a filter issue.
One of the less common causes is malformed HTML elements on the page blocking records from loading. This is especially likely if one user can view the list view correctly and another cannot. A malformed HTML component is a piece of HTML added to the page by a Salesforce customer where the HTML coding is incorrect. The most common example is when an HTML area is added to the sidebar for a home page layout, which can be visible on all pages.

Lösung

This article helps Salesforce Classic administrators troubleshoot list views that fail to load records. The most common cause is malformed HTML in a custom sidebar component on the Home Page Layout. The resolution involves identifying and removing the problematic component. Follow the steps below based on whether the issue affects some users or all users.

Scenario 1: Some Users Cannot Load List Views

  1. Note the profile of a user who can load list views correctly and the profile of a user who cannot.
  2. Open the Setup menu and navigate to Customize > Home > Home Page Layouts.
  3. Click the Page Layout Assignment button and click Edit Assignment.
  4. Change the home page layout for the profile of the user who cannot load list views to the home page layout assigned to the profile of the user who can load them correctly.
  5. Click Save, then ask the user to test again to see if they can view records correctly.

Scenario 2: No Users Can Load List Views

  1. Note the profile of any user who cannot load the list views — this will be used for testing.
  2. Open the Setup menu and navigate to Customize > Home > Home Page Layouts.
  3. Click Page Layout Assignment and check which page layout is assigned to this profile.
  4. Click the back button to return to the list of home page layouts. Click to open the layout assigned to the profile being used for testing.
  5. Click Edit and remove all custom components from the Select Narrow Components to Show section.
  6. Ask the user to test the page. If the list view records now load correctly, add the custom components back one-by-one until records stop loading. The component that causes loading to stop is the problematic component — it should be replaced or removed.

Scenario 3: Issue Is Not Caused by the Sidebar

If the cause is not in the sidebar, there may be other areas contributing to the issue.

  • Check whether you are using a Visualforce page. There may be an HTML element in the Visualforce page causing the issue. Look at the address bar to see the URL. If it includes the word "apex," you are likely on a Visualforce page.
  • Check the page layout to see if a Visualforce component is included as part of the page layout.
Nummer des Knowledge-Artikels

000387016

 
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Salesforce Help | Article