Enable API Access for Salesforce Mobile App

When trying to log into the Salesforce Mobile App for Android and iOS, users may experience login or data issues if they do not have the API Enabled permission. API access allows the Salesforce Mobile App to communicate with your Salesforce org's data and services.

Without it, users may see:

• Error: "Please check your username and password. If you still can't log in, contact your Salesforce administrator."
• Error: "You don't have access to Salesforce"
• Problems loading Mobile App screens
• Seeing outdated data

A System Administrator can resolve this by creating a Permission Set with the API Enabled permission and assigning it to the affected users, without editing individual User Profiles.

Note: Some Salesforce Editions require additional licensing to get the 'API Enabled' permission. See Salesforce editions with API access.

Update: As of Spring '26, Connected Apps can no longer be created, and Salesforce is moving toward End of Support (EOS) for this model. Salesforce is currently working on internal migration paths for Salesforce-owned Connected Apps (e.g., Salesforce for iOS and Salesforce for Android). Updates for these specific apps will be released according to the standard Salesforce release cycle. See Salesforce Platform: New Connected Apps Can No Longer Be Created in Spring '26.