Loading

Difference between 'Data Not Available' and 'Record Deleted' error messages when accessing a record

Julkaisupäivä: Jul 6, 2026
Kuvaus

In Salesforce CRM, users who attempt to access a deleted or purged record may encounter one of two different error messages, depending on the record's current state in the system.
The two error messages are:

  • Record Deleted. The record you attempted to access has been deleted. The user who deleted this record may be able to recover it from the Recycle Bin. Deleted data is stored in the Recycle Bin for 15 days.
  • Data Not Available. The data you were trying to access could not be found. It may be due to another user deleting the data or a system error. If you know the data is not deleted but cannot access it, please look at our support page.

Both messages may appear to indicate deletion, but they represent distinct system states.

Ratkaisu

Understanding the Two Error Messages

The key difference between these two errors is whether the record ID still exists anywhere in Salesforce's system.

Record Deleted

Record Deleted means the record was deleted by a user and is currently in the Recycle Bin, or has been removed from the Recycle Bin but has not yet been fully purged from Salesforce's backend systems. In this case, the record ID still exists in the system.
The user who deleted the record can recover it from the Recycle Bin within 15 days of deletion by navigating to the Recycle Bin from the App Launcher.
Real-life example: If a support agent deleted an Account record 3 days ago, the message will read "Record Deleted" because the record remains in the Recycle Bin.

Data Not Available

Data Not Available means the record cannot be found in any system state. This occurs when the record has been permanently purged (past the 15-day Recycle Bin window), when a system error occurred, or when the record ID never existed.
If you are certain the record was not deleted, contact Salesforce Support with the record ID and the timestamp when the error first appeared.
Real-life example: If the same Account record was deleted 20 days ago, it will show "Data Not Available" because the 15-day Recycle Bin purge window has passed.

Knowledge-artikkelin numero

000387100

 
Ladataan
Salesforce Help | Article