In Salesforce CRM, users who attempt to access a deleted or purged record may encounter one of two different error messages, depending on the record's current state in the system.
The two error messages are:
Both messages may appear to indicate deletion, but they represent distinct system states.
The key difference between these two errors is whether the record ID still exists anywhere in Salesforce's system.
Record Deleted means the record was deleted by a user and is currently in the Recycle Bin, or has been removed from the Recycle Bin but has not yet been fully purged from Salesforce's backend systems. In this case, the record ID still exists in the system.
The user who deleted the record can recover it from the Recycle Bin within 15 days of deletion by navigating to the Recycle Bin from the App Launcher.
Real-life example: If a support agent deleted an Account record 3 days ago, the message will read "Record Deleted" because the record remains in the Recycle Bin.
Data Not Available means the record cannot be found in any system state. This occurs when the record has been permanently purged (past the 15-day Recycle Bin window), when a system error occurred, or when the record ID never existed.
If you are certain the record was not deleted, contact Salesforce Support with the record ID and the timestamp when the error first appeared.
Real-life example: If the same Account record was deleted 20 days ago, it will show "Data Not Available" because the 15-day Recycle Bin purge window has passed.
000387100

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.