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Error 'Insufficient Privileges' on the 'View All Activity'

Publiseringsdato: Oct 13, 2022
Beskrivelse
The 'View Activity History' page for a given record is normally accessed by clicking the [View All] link on the Activity History related list of that record.
 
  • Attempting to access this standard page directly (such as through a bookmark, direct URL, or custom button) when the Activity History related list is not on the record's Page Layout generates either of these messages:
 
  • "Insufficient Privileges"; 
  • “You can't view this page, either because you don't have permission or because the page isn't supported on mobile devices.”
 
  • If you see the Activity History related list when viewing a Case detail page and you're still encountering this behavior, an administrator will want to check whether both 'Case Page Layouts' and 'Page Layouts for Case Feed Users' exist for your organization in the Case Page Layout setup section.
  • This behavior still occurring despite having the related list visible on the Case page layout may be an artifact of having both types of layouts active. In this circumstance, it's recommended to convert any remaining Page Layouts for Case Feed Users and then ensure that the Activity History related list is applied to all Case Page Layouts. See Convert Page Layouts for Case Feed Users to Case Page Layouts for more details.
Løsning

This behavior is by design.

Note: To access the standard 'View All Activity' page for a given record requires that the Activity History related list be on the page layout for that record.


See also:
View Archived Activities
 
Knowledge-artikkelnummer

000387112

 
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Salesforce Help | Article