Loading

Edit Knowledge Article to resize images

Publiceringsdatum: Oct 13, 2022
Beskrivning

In Salesforce Classic, when users edit a Knowledge Article's Rich Text Area field in Google Chrome the option to resize an image is not available.

This is a known application limitation of working with images contained in Knowledge RTA fields in Salesforce Classic.
 
Lösning


As a workaround, edit Rich Text Area fields and resize an images for Knowledge Articles in Salesforce Classic using an alternative supported browser such as Firefox.


In Lightning Knowledge, it's now possible to Resize Images in Rich Text Fields in Google Chrome however, this feature enhancement only applies to editing Knowledge Articles in Lightning Experience and not Salesforce Classic.

To resize an image contained in a Knowledge Article rich text area field in other situations, such as in Salesforce Classic using Chrome, you can click the Rich Text Editor "Source" button or tool to manually resize the image by modifying the underlying HTML.

Example: <img alt="" src="<ImageURLHere>" style="width: 578px; height: 795px;"


See Also:

Idea: Fix Google Chrome image-resizing functionality for rich text fields

 
Knowledge-artikelnummer

000387185

 
Laddar
Salesforce Help | Article