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Read-only custom fields lose their value when cloning a record

Date de publication: Oct 13, 2022
Description

When you clone a Record, custom fields that are Read-only for the user cloning, will lose their value when the new record is created. For example:
  • You have a record that contains a read-only text field, and its value is "Test"
  • A user that does not have "edit" access to this field, clones the record.
  • When the new record is created, the read-only field is blank

 
Résolution

This is currently working as designed since read-only fields are not sent to the server when a case is cloned. This doesn't affect admins since they have the "Edit Read-Only fields" or users who have edit access via Field Level Security and Page Layout settings.

Note: This impact will be effective when the fields are set to "Read Only" from Field Level Security as well as Page layout.
 
Numéro d’article de la base de connaissances

000387226

 
Chargement
Salesforce Help | Article