Loading

Salesforce for Outlook Error 'Unable to connect to Salesforce. Error in IMAPISession.OpenMsgStore'

Date de publication: Apr 21, 2026
Description

After installing Salesforce for Outlook, users may receive an error similar to the error below in the dialog box on the desktop or in the Salesforce for Outlook log files.


"Unable to connect to Salesforce. Error in IMAPISession.OpenMsgStore: MAPI_E_FAILONEPROVIDERuIVersion: 0 Error: the File C:\....outlook.ost is in use and cannot be accessed. Close any application that is using this file and then try again"

Résolution

Please refer to your local IT for a full Office repair.
 

Numéro d’article de la base de connaissances

000387233

 
Chargement
Salesforce Help | Article