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Chatter email notifications direct user to Experience Site

Date de publication: Jun 14, 2026
Description

When Chatter posts, comments, or @mentions generate email notifications, clicking the links in those emails may redirect you to an Experience Site (formerly Community) instead of the internal Salesforce org.

This behavior can occur for the following reasons:

  1. The recipient is a member of a site where Chatter email notifications are configured, but notifications are not enabled for the internal org.
  2. The user's profile has a default Experience Site assigned, which causes all emails to be branded for that site.
  3. The user has two active sessions in the same browser — one for the internal org and one for the Experience Site — and the browser uses the last active session credentials.
Résolution

Ensure that Chatter Email notification preferences are set consistently both in the internal org and in each Experience Site where the user is a member.

Check whether the user's assigned profile has a default Experience Site. If so, all emails will be branded for that site. Refer to Assign a Default Experience to a User Profile to update the setting.

If a user is logged in to both the internal org and the Experience Site in the same browser simultaneously, the browser may apply the Site session credentials.

To avoid this, use separate browsers for internal org and Experience Site sessions. Also ensure internal Chatter notifications are enabled.

 

Numéro d’article de la base de connaissances

000387270

 
Chargement
Salesforce Help | Article