Salesforce Product & Service Notifications: Overview and FAQ for Admins

Updated on April 8, 2026.

1. What are Product & Service Notifications?

The Salesforce Technology Communications & Readiness team delivers Product & Service Notifications to Salesforce admins. These communications provide timely alerts about changes to features, functionality, or services that could impact their Salesforce usage. Notifications may also outline necessary actions admins should take to prepare for these updates.

Product & Service Notifications include:

• Major Release Reminders
• ​Off-Cycle Releases (outside of the 24-hour standard release window)
• Product Behavior Changes
• Service Maintenances
• Product & Feature Retirement Notifications & Newsletters
• Infrastructure Upgrades & Changes

2. Who is the audience for Product & Service Notifications?

Our target audience is a system administrator who manages changes to Salesforce features, functionality, or services on behalf of their organization. We define an admin as any user with a profile, permission set, or permission set group that has the following permissions enabled below:

• Manage Users
• Modify All Data
• Customize Application
  Note: Users with the standard System Administrator profile have these permissions by default and are included in the audience for these notifications. You can check your profile or ask your org's administrator to see if you have these permissions enabled.

Additionally, the user must be in an active status.

For Marketing Cloud, the permissions are:

• Administrator
• Marketing Cloud Administrator

Check your profile or ask the system administrator of your Salesforce org to see if you have these permissions enabled.

NOTE: If a change impacts a sandbox org, the admin(s) of the production org associated with the impacted sandbox org receive the Product & Service Notification.

3. Why are these communications important?

Receiving these notifications is critical to prepare for changes that may impact your organization. Product & Service Notifications are not marketing emails; they are communications based on your organization’s Salesforce implementation.

4. How often are these communications sent?

Each type of communication has its notification cadence and guidelines. For planned activities, changes, and updates, our goal is to give customers as much notice as possible to prepare for the change, especially if there is an action customers need to take. Additionally, email reminders may be sent to ensure customers are aware and thoroughly prepared.

The following matrix provides an overview of the major communications and associated notification periods:

*Notification of Salesforce taking an extended or off-cycle maintenance

Review the below list of other articles for more detailed information on specific communications:

• Salesforce Maintenance Schedule (covers System Maintenance and Release Maintenance)
• ​Product & Feature Retirement Philosophy 
• Salesforce Product & Feature Retirements

Marketing Cloud: 

*Notification of Salesforce taking an extended or off-cycle maintenance

5. What email addresses are the Product & Service Notifications sent from?

These communications are sent from: noreply@salesforce.com, alerts@mail.salesforce.com, and techcomms@mail.salesforce.com with the header "Product & Service Notification.”

6. If the admin(s) for my organization works across multiple orgs, will that admin(s) receive multiple notifications for any given Product & Service Notification?

Communications & Readiness team sends Product & Service Notifications to targeted customer lists based on the relevance of specific changes to each organization. Admins receive a notification for each impacted organization they manage.

For example, if you're an admin for three different orgs (each with a unique orgID), you'll receive Product & Service Notifications for each of those orgs whenever the org, or your users, are impacted by a change that may require you to take action.

7. How can I ensure I'm receiving these notifications?

Add the permissions outlined in Question 2 and confirm the email address is correct and free of typos. 

Additionally, there are a small subset of users who have encrypted their email addresses using Shield Platform Encryption. Users with Shield Platform Encryption will not receive these notifications and must provide an alternate email address, in order to be contacted.

• We don’t recommend that you decrypt the User.Email field. Instead, we recommend that you subscribe to Trust email notifications and opt-in to receive notices about anything posted on Trust impacting your instance.
• If you wish to decrypt your email address so you can receive Product & Service Notification emails, please follow the decryption steps outlined in this help article.

8. Where can I get information about the instance my Salesforce org is on? 

Sign up for Trust notifications for your Salesforce instance via Salesforce Trust site. If you'd like more details about what Trust notifications are and how to subscribe, you can review the Trust Notification User Guide.