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Lightning Sync validation failure 'service account credentials not saved'

Fecha de publicación: Jul 11, 2024
Descripción

Even though tests with the Microsoft Remote Connectivity Analyzer pass, you may receive a 'service account credentials not saved' when entering the 'Exchange Service Account Credential' in the 'Lightning Sync Setup' page.

 

  • In Salesforce Classic: Setup | Administer | Outlook Integration and Sync | Settings | Expand "Let users sync Contacts, Events or both between Microsoft Exchange and Salesforce | Log in under Connection Method section  
  • In Lightning Experience: Gear icon | Setup | Email | Outlook Integration and Sync | Expand "Let users sync Contacts, Events or both between Microsoft Exchange and Salesforce | Log in under Connection Method section  


See also
Run the Microsoft® Remote Connectivity Analyzer with Lightning Sync Parameters   
Lightning Sync: Not Available for New Customers as of Winter ’21   
 

Solución

 

Possible causes for Lightning Sync validation failure

  • Username or password are incorrect.
  • Exchange server is not running in "Autodiscover" mode.
  • Ports are not open on the local LAN or DMZ to allow the Salesforce application to access Microsoft Exchange.
Número del artículo de conocimiento

000387299

 
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Salesforce Help | Article