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Why You Cannot Disable Person Accounts in Salesforce

Publiceringsdatum: Apr 22, 2026
Beskrivning

Person Accounts combine the fields of both Account and Contact objects into a single record, making them ideal for organizations that work with individual consumers rather than business entities. For example, a financial services company might use Person Accounts to track individual clients, or a healthcare organization might use them to manage patient records. Because Person Accounts fundamentally change the data model of your org, once enabled, they cannot be disabled — not even by Salesforce Support.

As part of the Person Accounts enablement process, administrators are required to acknowledge that the feature cannot be disabled. We strongly advise testing this feature in a Sandbox before enabling it in Production so you can evaluate how it will work in your environment.

Note: This is a permanent, irreversible change to your organization's data model. Please review all relevant documentation and test thoroughly in a Sandbox prior to enabling Person Accounts in Production.

Available Editions:

Professional, Enterprise, Unlimited, and Developer

How to Activate:

Submit an activation request with Salesforce Support

Prerequisites:

Review Salesforce documentation on Person Accounts and thoroughly test in a Sandbox environment before submitting an activation request.

Lösning

Understanding Person Accounts

Person Accounts are designed for organizations that need to manage relationships with individual people rather than business accounts. Common business use cases include:

  • Financial Services — Track individual investors, clients, or policyholders
  • Healthcare — Manage patient or provider records
  • Higher Education — Store prospective student or alumni data
  • Retail & B2C — Maintain consumer profiles linked directly to purchasing history

Because Person Accounts merge the Account and Contact objects at a data model level, enabling this feature triggers structural changes throughout the org that cannot be reversed.

IMPORTANT

This Feature Cannot Be Disabled

Once Person Accounts have been enabled, they cannot be fully disabled by the organization or by Salesforce Support. This is a permanent change to your organization's data model.

What You Can Do Instead

Although the feature cannot be fully disabled, a System Administrator can remove the Person Account record type from profiles to restrict access. Removing the Person Account record type from profiles will prevent users from creating new records using that record type, effectively hiding it from end users without altering the underlying data model.

How to Remove Person Accounts Record Type

To remove the Person Account record type from a profile:

  1. Navigate to Setup | Profiles
  2. Select the relevant Profile
  3. Under Record Type Settings, locate Accounts
  4. Remove the Person Account record type from the available record types
Important: This does not disable Person Accounts — it only restricts user access to the record type. Existing Person Account records will remain in the org.
Knowledge-artikelnummer

000387315

 
Laddar
Salesforce Help | Article