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Email content body missing when sending email from console

Fecha de publicación: Jun 26, 2023
Descripción
When inside a console, responding to email using HTML email template and adding additional content to the body, the email is being sent without the body content.

The additional body content is sent when sending the email outside of the console. 
However there are no errors received when sending the emails but the additional content in the Email body is being eliminated. 

 
Solución
Workarounds: 
1. Send the email outside of the console.
2. Send the email from the Related list "Activity History" on the case object and send an Email. (Within the console)
3. Modify the code in the "Send Email" Button on the Object. 
 
For e.g. 
Instead of 
location.replace('/email/author/emailauthor.jsp?retURL=...............)

use this: 
location.replace('/_ui/core/email/author/EmailAuthor?retURL=................) 
Número del artículo de conocimiento

000387401

 
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Salesforce Help | Article