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Email content body missing when sending email from console

Publiceringsdatum: Jun 26, 2023
Beskrivning
When inside a console, responding to email using HTML email template and adding additional content to the body, the email is being sent without the body content.

The additional body content is sent when sending the email outside of the console. 
However there are no errors received when sending the emails but the additional content in the Email body is being eliminated. 

 
Lösning
Workarounds: 
1. Send the email outside of the console.
2. Send the email from the Related list "Activity History" on the case object and send an Email. (Within the console)
3. Modify the code in the "Send Email" Button on the Object. 
 
For e.g. 
Instead of 
location.replace('/email/author/emailauthor.jsp?retURL=...............)

use this: 
location.replace('/_ui/core/email/author/EmailAuthor?retURL=................) 
Knowledge-artikelnummer

000387401

 
Laddar
Salesforce Help | Article