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Process Builder or Flow Record Update does not update Archived Activities

Publiceringsdatum: May 30, 2026
Beskrivning

A Process Builder or Flow that includes a Record Update action targeting Tasks or Events will not perform the update on Tasks or Events that have been archived by Salesforce.
Archived Activities are Tasks and Events that Salesforce automatically moves to a read-only archive state based on age. Because archived activities are no longer returned by standard SOQL queries, any automation that relies on querying and updating these records will silently skip them.

Lösning

This behavior is expected and works as designed in Salesforce.

Why Archived Activities Are Not Updated

When a Record Update action runs in Process Builder or Flow, Salesforce executes a SOQL query to retrieve the records to update. For example:

SELECT Id FROM Task WHERE ((Id = '00T4000003Acl0CEAR')) LIMIT 10001

Archived Tasks and Events are not returned by standard SOQL queries. As a result, the automation cannot find or update these records. This is a platform-level restriction, not a bug.

What to Do

If you need to work with archived activities, consider the following:

  • Review Work with Archived Activities to understand when Salesforce archives activities and what actions are available for archived records
  • For reporting purposes, use Reports and Dashboards which can access archived activity data through certain report types
  • For bulk data updates on archived activities, contact Salesforce Support to discuss options such as Data Loader or the Bulk API, which may support archived records depending on the scenario
Knowledge-artikelnummer

000387409

 
Laddar
Salesforce Help | Article