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Sales & Service: Unlock Button Behavior on Salesforce User Detail Page

Publiceringsdatum: Oct 21, 2025
Beskrivning

If a Salesforce User attempts too many invalid log in attempts, they will be locked out of the application temporarily. In these scenarios, an Admin needs to Unlock their user record. 

This article explains the unique behavior of the user 'Unlock' button and subsequent User Detail 'landing page' when the button is clicked.

Lösning

When an administrator clicks the 'Unlock' button on the User Detail Page, a backend action initiates and the administrator is brought back to a User Detail 'landing page'.

Behavioral Considerations

Due to the way the Unlock action initiates within the application, this landing page will not behave the same as the regular User Detail page. The following behavior should be noted:

  • Refreshing this page will reinitiate the Unlock action. 
  • If the User is locked out again, refreshing this page may not display the 'Unlock' button.

Therefore, after unlocking a user on the user detail page, it is not recommended to refresh that same page to view updated details on that User (login history, needed actions, etc). 

Recommended Workaround:

It's advised to navigate to a new page and then back to the User Detail Page. 

Ytterligare resurser
Knowledge-artikelnummer

000387418

 
Laddar
Salesforce Help | Article