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User is sometimes taken back to Classic view after the switch to Lightning

Publiceringsdatum: Jun 7, 2026
Beskrivning

After enabling Salesforce Lightning Experience, users may be unexpectedly redirected back to Salesforce Classic (internally known as 'Aloha') when navigating to certain records. This typically occurs when a Salesforce administrator has applied a Visualforce page override to the record detail view for a specific object. Visualforce is Salesforce's legacy page-building framework, and overrides using Visualforce are not automatically compatible with Lightning Experience.

Lösning
This is most likely due to a Visualforce override of the detail page/record/object that is being accessed.

To verify, switch back to Aloha Classic and access the same record. If the URL contains something like "visual.force.com/apex" - then the page is being overridden and will not display in Lightning yet.

The workaround would be to remove the override or simply continue viewing the page in Aloha view. To remove the override, follow these steps below:

In Lightning:

1. Select the Gear Icon in the upper right side of the screen
2. Go to Setup
3. Select Object Manager
4. Look for the Object where this behavior is occurring
5. Select the Object
6. On the left side, click "Buttons, Links, and Actions"
7. Look for View and on the right side, select the drop down arrow and then 'Edit'
8. Select "No override (use default)" beside Salesforce Classic Override
9. For "Lightning Experience Override" tick "Use the Salesforce Classic override"
10. Click Save
 
In Classic: 

1. Select Setup in the upper right side of the screen
2. In Setup, go to Build | Customize | Object where this behavior is occurring
3. Select 'Buttons, Links, and Actions"
4. Look for View and select 'Edit' to the left of View
5. Select "No override (use default)" beside Salesforce Classic Override
6. For "Lightning Experience Override" select "Use the Salesforce Classic override"
7. Click Save

For concerns regarding Visualforce pages, please reach out to your Developer team to correct the reported behavior.
Knowledge-artikelnummer

000387431

 
Laddar
Salesforce Help | Article