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How to Find and Collect Salesforce for Outlook (SFO) Log Files

Julkaisupäivä: May 2, 2026
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Salesforce for Outlook (SFO) is a Microsoft Outlook integration that syncs contacts, events, and tasks with Salesforce. When troubleshooting issues with SFO sync, the Add Email button, or the Side Panel, log files are the primary diagnostic tool. SFO generates four log files stored locally on the user's Windows machine.

Log File Descriptions

  • AddinTrace.log — Contains information about the add-in loading in Outlook, the Add Email button, and the Side Panel.
  • Trace.log — Contains the most comprehensive information about sync, add-ins, and the Side Panel. This is the most useful log for troubleshooting SFO issues.
  • Performance.log — Experimental file, typically blank. It is no longer actively used.
  • Sync.log — Contains information about synchronized records and timestamps.

Log File Location

For SFO version 3.x and above, log files are stored at:
%appdata%\salesforce.com\Salesforce for Outlook\logs

 

Ratkaisu

This article explains how to locate, collect, and share Salesforce for Outlook log files with Salesforce Support. Collecting a clean set of logs (by deleting old logs and replicating the issue) ensures that the log contains only relevant data.

Steps to Collect a Clean Set of Logs

  1. Close Salesforce for Outlook by right-clicking the Salesforce for Outlook icon in the system tray and selecting Exit.
  2. Press Windows + R to open the Run dialog. Enter the following path and click OK: %AppData%\salesforce.com\Salesforce for Outlook
  3. In this folder, locate and delete the LOGS folder to clear old log data.
  4. Restart Salesforce for Outlook from the desktop shortcut or Programs Menu.
  5. Replicate the issue you are troubleshooting.
  6. Navigate back to %AppData%\salesforce.com\Salesforce for Outlook\, right-click the logs folder, and select Send to > Compressed (Zipped) Folder.
  7. Attach the zipped file to your Salesforce Support case or send it to your Support representative.

Note: The DB folder in the same directory contains the SFO sync database and may also be useful for troubleshooting sync-specific issues.

Knowledge-artikkelin numero

000387488

 
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Salesforce Help | Article