Use the Salesforce Trust site

What is the purpose of trust.salesforce.com?
Trust.salesforce.com is Salesforce’s website to provide transparency around service availability, performance, security, privacy, and compliance in order to instill trust and confidence in our service.

How do I know which instance I am on?
How to check your instance ins Salesforce Setup:

1. Login as Administrator
2. Click [Gear icon] | [Setup]. In the [Quick Find] bos, enter "Company" and select [Company Information]
3. Check the [Instance] field
   

How to check your instance via Salesforce Trust Site :

1. Go to status.salesforce.com
2. Select the “Search Instance or Domain” text box in the top-center of the page
3. Enter your company’s My Domain into the text box. For example, if the login URL is https://mycompany.my.salesforce.com, enter “mycompany”.
4. Hit "Enter/Return" key
5. This will give you the Instance your Org is hosted on.

• Green (Available): This instance is available and fully functional.
• Blue (Informational): Information about the instance that is not a performance issue or service disruption.
• Purple (Maintenance): This instance is currently in maintenance. A message will be provided regarding your ability to access the instance during the maintenance.
• Yellow (Service Degradation): The instance is still accessible, however there is particular functionality that may be unavailable, or the service may be running with significant latency.
• Red (Service Disruption): The instance is inaccessible to customers.

Where do I find out more about upcoming maintenance scheduled for my instance?
Instance maintenance information is located on the instance detail page. You may navigate to the instance detail page from the System Status page by clicking on the instance name. Confirmed maintenances are listed in the Maintenance Calendar, which is available in a calendar and list view on the right side of the page.

For information regarding the designated maintenance window for your instance, see the Planning for Salesforce Maintenance Knowledge article.

Can I get email notifications of incidents or maintenances posted to the Trust Site?
Yes, you can signup for Trust notifications by following these instructions: https://trust.salesforce.com/en/trust/trust-notification-user-guide/

What if I am experiencing an issue not reflected on this page?
If you are experiencing issues with Marketing Cloud, Heroku, Data.com, Salesforce IQ, Social Studio, or Account Engagement, visit each service's corresponding status page, found on the Trust homepage.

If you are experiencing an issue with the core Salesforce service that has exceeded 10 minutes, and it is not appearing on this site, please contact Salesforce Support.

Where can I go for more information?
For additional questions or concerns, please contact Salesforce Support.