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Enable Social Objects and Social Publisher

Data pubblicazione: Apr 22, 2026
Descrizione

Social Objects and Social Publisher enable you to track social media interactions and publish content to social networks directly from Salesforce. These features are part of Social Customer Service capabilities.

From Setup, enter Social Customer Service in the Quick Find box. If you do not see Social Customer Service populate as an option, you'll need to request that 'Social Objects' and 'Social Publisher' be activated so that you can use Social Customer Service.

Available Editions:

Contact Manager, Group, Professional, Enterprise, Performance, Unlimited, and Developer

How to Activate:

Submit an activation request with Salesforce Support

Prerequisites:

Review Salesforce documentation on Social Customer Service before submitting a support request.

Risoluzione

Social Objects and Social Publisher must be explicitly activated by Salesforce Support before Social Customer Service features become available in your organization. These features enable you to monitor social media channels, respond to customers on social platforms, and publish content—all from within Salesforce.

Requesting Activation:

If you've reviewed all relevant documentation and still need assistance with activating these features, please have a System Administrator create an activation request with Support.

Post Activation Steps:

Once activated, review the documentation below to configure Social Customer Service for your organization.

Numero articolo Knowledge

000387503

 
Caricamento
Salesforce Help | Article