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Managed Package related list visibility on the User record

Publish Date: Feb 12, 2025
Description


The managed packages related list on the User detail page lists all managed packages that a user is assigned. 

When a sandbox is created from a production organization, the licenses associated with the active managed packages are treated as site licenses. This means that all users in the sandbox are automatically assigned all managed package licenses. App publishers can control this and enforce license management in sandbox orgs using their License Management Organization. 

See also: Manage Installed Packages

Resolution

Due to this behavior, visibility of the managed package related list on the User object will differ between your production org and sandboxes.

  • When viewing a User record in Production, the managed package related list will show all packages assigned to that user.
  • When viewing a User record in Sandbox, the managed package related list:
    • Will not display if the app publisher left sandboxes at the default 'site licenses'.
    • Will display if the app publisher changed the package to enforce licenses in sandbox.

The Managed Packages related list cannot be hidden via standard means within a production environment.

Knowledge Article Number

000387624

 
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Salesforce Help | Article