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File is Missing from the Salesforce File and Content Standard Reports

게시 일자: May 20, 2026
상세 설명

When a file is shared with users through a record (such as an Account or Opportunity) in Salesforce, it is considered privately shared via the Content Document sharing provider. Files shared this way do not appear in standard File and Content reports, such as "File and Content Downloads" or "File and Content Engagement," regardless of the File Sharing Settings and Permissions configured for the file.

솔루션

This behavior is by design and is controlled by the Content Document sharing provider. To make a file visible in File and Content reports, the file must be shared directly with the user rather than through a record.

Additional Details

These reports are governed by the Content Document sharing provider. If a file is privately shared with a user through a record, it does not appear in "File and Content Downloads" or "File and Content Engagement" reports.
If the file is shared directly with a user (via the Share button on the file), the user sees the file in the reports.

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Salesforce Help | Article