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File is Missing from the Salesforce File and Content Standard Reports

Дата публикации: May 20, 2026
Описание

When a file is shared with users through a record (such as an Account or Opportunity) in Salesforce, it is considered privately shared via the Content Document sharing provider. Files shared this way do not appear in standard File and Content reports, such as "File and Content Downloads" or "File and Content Engagement," regardless of the File Sharing Settings and Permissions configured for the file.

Решение

This behavior is by design and is controlled by the Content Document sharing provider. To make a file visible in File and Content reports, the file must be shared directly with the user rather than through a record.

Additional Details

These reports are governed by the Content Document sharing provider. If a file is privately shared with a user through a record, it does not appear in "File and Content Downloads" or "File and Content Engagement" reports.
If the file is shared directly with a user (via the Share button on the file), the user sees the file in the reports.

Дополнительные ресурсы

Salesforce Idea - "File and content" report should display all files we have access to

Номер статьи базы знаний

000387669

 
Загрузка
Salesforce Help | Article