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Locate which Users have the 'Knowledge User' feature license

Publiseringsdato: Jan 26, 2026
Beskrivelse

Create a report using the standard Users report type, list view, or query to find users that have a Salesforce Knowledge User feature license assigned.

The "Knowledge User" field available on user records determines whether a Knowledge feature license is assigned. Note that this field is not available for custom reports that select User as the primary object , use the methods below instead.

Løsning

Create a Knowledge User Report

  1. Go to the Reports tab from the navigation menu.
  2. Click New Report and select the Users report in the Administrative Reports category, then click Start Report.
  3. Add the Knowledge User field to the columns to see whether each user has the Knowledge User checkbox checked.

Create a Knowledge Users List View

  1. Navigate to View and Manage Users: from Setup, enter Users in the Quick Find box, then select Users.
  2. Create a new user list view with the following filter criteria:
    1. Field: Knowledge User
    2. Operator: equals
    3. Value: TRUE

Use Developer Console with SOQL

SOQL (Salesforce Object Query Language) can also be used to retrieve all users with the Knowledge User license enabled.

1. Open the Developer Console
2. Click Query Editor
3. Enter and execute the following query:

Select Name, ID from User where UserPermissionsKnowledgeUser=true

4. Select the the Execute button to execute the query

5. Select a result and click Open Detail Page to open and view the user record.

 

Additional Resources

Knowledge-artikkelnummer

000387682

 
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Salesforce Help | Article