Change the System Administrator for Your Salesforce Sandbox

When a system administrator leaves your organization or changes roles, you need to update sandbox access to maintain administrative control and avoid disruptions during development and testing.

This article outlines the available options to update or regain system administrator access in a sandbox environment without performing a refresh.

Available Editions:

Professional, Enterprise, Unlimited, Performance, and Developer

Options to Resolve Without Support:

Before contacting Salesforce Support, try the following self-service options:

• If an active system administrator is available: Have them update the former administrator's User record directly by navigating to:

  - Salesforce Classic: Setup | Manage Users | Users, then click Edit next to the user's name.

  - Lightning Experience: Gear Icon | Setup | Users | Users, then click Edit next to the user's name.

• If you have access to the former administrator's email: Contact Salesforce Support to request a password reset to that email address.

• If the email domain is a corporate address that can be intercepted by your internal IT team, Support can perform a password reset to that email account.

• If you know the former administrator's Security Question: You may attempt the password reset independently without contacting Support. Note: Without the Security Question answer, Support cannot complete the password reset process on your behalf.