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Current Approver unable to edit locked record after updating record editability for an Approval Process

Veröffentlichungsdatum: Jul 12, 2023
Beschreibung
When updating an active Approval Process record editability to allow Admins and the current approver edit access on a locked record, the approver is not able to edit on records that are were previously pending approval. They receive the following error:
 
Record Locked
The record you are trying to edit has been locked. Please contact your administrator if access is necessary. 


 
Lösung
When updating this setting on existing Approval Processes it is important to note that this applies to records submitted for approval AFTER you save these changes.

Any records submitted for approval before making the changes adhere to the original settings of the Approval Process. In order to resolve this, first recall the approval request and then resubmit for approval. The Current Approver should then be able to edit the record.

Additional Information: Limits and Considerations for Approvals Help Site Format: https://help.salesforce.com/articleView?id=approvals_considerations.htm&type=5
Nummer des Knowledge-Artikels

000387724

 
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Salesforce Help | Article