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'Log in to Experience as User' in Salesforce Does Not Work on Manage External User Button on a Contact

Publiceringsdatum: Nov 18, 2025
Beskrivning

The following Salesforce error occurs when users attempt to select the 'Log in to Experience as User' option on a Contact:

 Error: Login as Site User "Looks like this portal user is not a member of an experience or your experience is down. Ask your Salesforce admin or channel manager for help."

Lösning

The error shows up when the affected user profile is not added to the Experience Site Members list. 

 Please follow the below steps to resolve the issue:

 From Setup, in the Quick Find box, enter Feature Settings, and select Feature Settings.

 

  • Go to Digital Experiences | All Sites.
  • For your store, click Workspaces.
  • Click the Administration tile.
  • Click Members.
  • To add members using profiles:
  • To filter profiles, select a profile type from the dropdown menu. To search for a specific profile, enter a search term and click Find.
  • Search returns profiles for the selected filter. 

NOTE Search results include profiles that are already part of the site.

 

  • Select the user profiles you want to allow access to your site. To select multiple profiles, press CTRL.
  • Click Add.
  • To add members using permission sets:
  • To search for a specific permission set, enter a search term and click Find.
  • Select the permission sets you want to allow access to your site. To select multiple permission sets, press CTRL.
  • Click Add.
  • Click Save.

 

If the site is Active and welcome emails are enabled, users with the profiles or permission set you have added will receive a welcome email. The welcome email includes a username and a change password link if it’s sent to an external user who hasn’t logged in to a site yet.

Knowledge-artikelnummer

000387741

 
Laddar
Salesforce Help | Article