How to Enable Event Monitoring in Salesforce Sandbox Organizations After Purchasing for Production

Event Monitoring must first be provisioned in the production org before it can be enabled in any sandbox. Once provisioned in production, use one of the following approaches to activate it in your sandbox.

Step 1: Confirm Event Monitoring is Provisioned in Production

Verify that Event Monitoring has been enabled in your production org by navigating to Setup > Event Monitoring and confirming the feature is active.

Step 2: Activate Event Monitoring in Sandbox Using Match Production Licenses

If the Match Production Licenses tool is available in your sandbox, use it to activate Event Monitoring without requiring a sandbox refresh:

1. In the sandbox org, go to Setup > Company Information
2. Click Match Production Licenses
3. Confirm the action — this synchronizes the sandbox license features to match production

This tool is the fastest way to enable Event Monitoring in a sandbox and does not require a full sandbox refresh.

Step 3: If Match Production Licenses Is Not Available

If the Match Production Licenses tool is not available in the sandbox, a sandbox refresh is required to activate Event Monitoring after it has been provisioned in production.

1. Navigate to Setup > Sandboxes in your production org
2. Select the sandbox you want to refresh
3. Click Refresh and follow the prompts

Once the refresh is complete, Event Monitoring will be active in the refreshed sandbox.